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Privacy Policy

Creative Story Collective is committed to protecting your personal data. This policy explains how and why we use your personal data to make sure you remain informed and in control of your information. We will never sell your personal data. We may share personal data with other organisations who we work with to provide a service to you. However, these activities will will be carried out under contracts which have strict requirements to keep your information confidential and secure. Your personal data (i.e. any information which identifies you, or which can be identified as relating to you) will be collected and used by Creative Story Collective.


Any questions you have about this policy or how we use your personal data should be sent to: dpo@creativestorycollective.com.

About Us

For the purposes of data protection law, Ben Sellick will be the Data Controller.

What information do we collect?

Personal data you give to us

We collect data you give to us. For example:
  • Personal details (name, email, address) when you order a product.
  • All financial information (payment information such as credit/debit card or direct debit details) is held by our payments vendor paypal.com. We do not have direct access to this information
  • We may collect information from social media where you have given us permission to do so, or if you post on one of our social media pages.


We use personal data for administrative purposes. This includes:
  • Fulfilling orders placed on our website, Facebook Marketplace and other outlets.

Disclosing and sharing data

We will never sell your personal data. We will only share your data with partners in order to fulfill a service you have requested from us.

How do we protect personal data?

We use a variety of physical and technical methods to keep your data safe and to prevent unauthorised access or sharing of your personal information. Electronic data and databases are stored on secure computer systems and we control who has access to information using both physical and electronic means.

Payment security

All electronic forms that request financial data will use secure web technology to encrypt the data between your web browsers and our computers. If you use a credit card we will pass your credit card details securely to our payment provider. Creative Story Collective uses Paypal as our financial transaction provider. Creative Story Collective will never store your card information outside of PayPal.

Storage of personal data

Where Creative Story Collective information is stored

Creative Story Collective is based in the UK and we store our data within the European Economic Area (EEA). We will never process or store personal information outside of the EEA.

How long does Creative Story Collective keep information for?

We will only use and store information for as long as it is needed for the purposes it was collected for. How long we keep information depends on the information and what it’s used for. We continually review what information we hold and delete what is no longer required. We never store payment card information.

How do we ensure that you remain in control of your data?

We want to ensure you remain in control of your personal data and that you understand your legal rights which include:
  • The right to ask and be told whether or not we have your personal data and, if we do to obtain a copy of the personal data we hold (this is known as a subject access request)
  • The right to have your data deleted
  • The right to have incorrect data amended
  • The right to object to your data being used for marketing purposes or profiling
If you would like further information on your rights please write to or email our Data Protection Officer at the addresses given in section 1.

Cookies and links to other sites


Please refer to our cookies policy.

Links and embeds to other websites

Our website contains hyperlinks to other websites and embedded widgets served from other websites. We are not responsible for the content or functionality of any of those external websites or widgets. If an external website requests personal information from you, the information you provide will not be covered by this privacy policy.

Changes to this privacy policy

We'll amend this Privacy Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. This version is dated 26th September 2020.